{"id":9090,"date":"2026-04-14T13:10:44","date_gmt":"2026-04-14T13:10:44","guid":{"rendered":"https:\/\/marinomarina.com\/faqs\/"},"modified":"2026-04-14T13:18:26","modified_gmt":"2026-04-14T13:18:26","slug":"faqs","status":"publish","type":"page","link":"https:\/\/marinomarina.com\/en\/faqs\/","title":{"rendered":"FAQS"},"content":{"rendered":"\t\t
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FAQS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Preguntas Frecuentes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Aqu\u00ed encontrar\u00e1s respuestas a las dudas m\u00e1s comunes sobre tu estancia en Marino Marina. Si no encuentras lo que buscas, nuestro equipo estar\u00e1 encantado de ayudarte para que tu experiencia sea perfecta<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n \n \n How can I reserve an apartment?<\/span>\n\n \n
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You can book directly on our website or contact us by WhatsApp. You will receive immediate confirmation. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Is it safe to book directly on this website?<\/span>\n\n \n
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Completely. Your reservation is processed through an international bank payment gateway with PCI-DSS Level 1 certification (the highest security standard in the world). This system has risk control and real-time fraud analysis to ensure that each transaction is 100% secure. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n How does the 3D Secure security system work?<\/span>\n\n \n
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Our website uses reinforced authentication protocols (3D Secure), recognized worldwide such as Visa Secure, Mastercard Identity Check or Amex SafeKey. When paying, your bank will ask you to confirm the transaction (usually from their App), ensuring that only you can authorize the charge. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n What happens if there is a technical error during payment?<\/span>\n\n \n
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Thanks to Global Payments Inc. technology, the process is fully supported. The system is designed so that, in the event of any technical incident during the banking communication, the funds are always protected and under control, ensuring that neither party loses its money.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Can I pay with Apple Pay or Google Pay?<\/span>\n\n \n
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Yes, we accept Apple Pay and Google Pay. These methods allow you to book the fastest way using your own device's biometric security (fingerprint or facial recognition) to authorize payment without sharing your card details. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n I am a customer from outside Europe (USA, Canada...), do I have to activate anything?<\/span>\n\n \n
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Yes, due to bank security regulations, cards from outside the European Union must have \"Enhanced Authentication\" enabled for international purchases. If your payment is declined, please contact your bank to confirm that your card allows 3D Secure verification payments abroad. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Can I pay in cash or in installments?<\/span>\n\n \n
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Yes, please ask about the possibility of paying in cash or splitting the payment in two parts: one when booking and one upon arrival. We try to be flexible whenever possible. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n What payment methods do you accept?<\/span>\n\n \n
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We accept credit and debit cards<\/strong> online, payments through our website and, in some cases, cash payments according to availability.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Is my personal information protected?<\/span>\n\n \n
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Yes, all your data is handled securely and complies with the European Data Protection Regulation (GDPR).<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Can I trust that my reservation will be honored?<\/span>\n\n \n
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Absolutely. Your reservation is confirmed as soon as you complete the payment and you will receive all the details by email. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n What are the check-in and check-out times?<\/span>\n\n \n
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Standard check-in: 3:00 pm, check-out: 11:00 am. We have 24 h autonomous check-in<\/strong> and we can adjust schedules according to availability and upon request. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Is Wi-Fi and other services included?<\/span>\n\n \n
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All our apartments feature free Wi-Fi, air conditioning\/heating, equipped kitchen and essential amenities. Additional services are available upon request. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Do you organize transfers or transportation from the airport?<\/span>\n\n \n
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Yes, we can help you arrange private transfers or direct you to nearby public transportation to facilitate your arrival.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n What services are available near the apartment?<\/span>\n\n \n
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There are restaurants, cafes, supermarkets and pharmacies within walking distance. We help you discover the best places for your stay. <\/p>\n

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\n \n \n Are pets allowed?<\/span>\n\n \n
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Some apartments allow pets. Please check the specific information for each apartment before booking. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Do I need assistance during my stay?<\/span>\n\n \n
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We are always available by WhatsApp or phone to solve any doubt or incident in less than 2 hours.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Is guest registration mandatory?<\/span>\n\n \n
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Yes, according to Spanish law, all guests must register. Your data is sent directly to the police in a secure manner<\/strong> and is protected by law. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n How do I manage cancellations or changes to my reservation?<\/span>\n\n \n
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Cancellation policies depend on the type of rate selected. You can manage your reservation and changes directly from our website. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Do prices include taxes and tourist fees?<\/span>\n\n \n
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Yes, all prices shown on the website include taxes and the applicable tourist tax.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Where is the apartment located?<\/span>\n\n \n
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Our apartments are located in the heart of Malaga, in a central and safe area, within walking distance of the main tourist attractions, stores, restaurants and transportation. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

FAQS Preguntas Frecuentes Aqu\u00ed encontrar\u00e1s respuestas a las dudas m\u00e1s comunes sobre tu estancia en Marino Marina. Si no encuentras lo que buscas, nuestro equipo estar\u00e1 encantado de ayudarte para que tu experiencia sea perfecta How can I reserve an apartment? You can book directly on our website or contact us by WhatsApp. You will […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9090","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQS - MarinoMarina<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/marinomarina.com\/en\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQS\" \/>\n<meta property=\"og:description\" content=\"FAQS Preguntas Frecuentes Aqu\u00ed encontrar\u00e1s respuestas a las dudas m\u00e1s comunes sobre tu estancia en Marino Marina. 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